Our aim in Guegueré is to make you happy with your purchase. If you are not satisfied with your order, you have a period of 30 days to communicate the return and total refund of your order. You can perform the return process directly from your customer account within your order. You can also contact our Customer Service calling +34 954 726 252 or sending an email.
In case you need to return the product due to fault or defect (you received a different/damage product), you must notify the mistake contacting our Customer Service by email in the next 48-72 hours after the delivery.
How to register the return/change at the website:
1. Log in at www.gueguere.com
2. Go to "Order history"
3. Select your order and the products you want to return/change
4. Click on "Return". You will receive the confirmation within 24 hours.
Once you receive the notification, send us your order to the next address:
Full Steps SL
Calle Yakarta local 5
41020 Sevilla, España
Tel: 954 72 62 52
Schedule: Monday to Friday, 10:00-14:00h
Any items to be exchanged or returned must be in their original packaging and in the same conditions items were received. Used or washed products will be not accepted. Once our team checks that everything is correct and that the customer met all the conditions, we will proceed with the refund via the same method used for payment.
You can look for a transport agency and manage the shipping by yourself. Or you can contact with us to organize the collection and delivery. The price is €8.00/shipping within the Spanish Peninsula and €20.00/shipping for European countries.
You can request any change of size within 30 days after the reception of the order. You can do it from your customer account. Shipping costs are charged to the customer.